Política de reembolso

Cancellation, Returns & Refunds
All Sales are Final, No Return, No Refunds will be given. Return and Exchange will be given for Dead on Arrival Products or Defective Products. Shipped item cannot be canceled. Any order cancellation will be charged fee for 10% from order value. This fees will be passed through to Paypal and payment providers.

Exchanges (if applicable)
We only replace items if they are defective or wrongly shipped items or damaged. It only can be exchange for the same item. You need to send us an email at info@bigfiveshop.com maximum 1 days after item received. Exchanges will be void after 1 day product received.  .


Shipping
To return your product, you should mail your product to: Bigfiveshop.com Singapore

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

You should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.